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Our commitment to your Safety and Cleanliness

This “new norms” best practices and policies in Sari Pacifica Resort & Spa Redang Island to enhance its hygiene practices and protocols in light of combating COVID-19 pandemic. These protocols were already in place on the onset of the outbreak in early January 2020 and will be continuously practised adhering to the new standards and SOPs issued by the Ministry of Health.

FACE MASK

Guests are reminded to always wear a face mask when in our premises. Wearing a face mask is a MUST when you are outside your room, main lobby area, restaurant, common areas and when you visit our facilities.

 

1 METER SOCIAL DISTANCING

The hotel adopts the practice of social distancing of 1 meter. Please help us by respecting the practice of social distancing of 1 meter from each other. In some areas, 1 meter distance floor markers are marked for your guidance.

MYSEJAHTERA APP

According to the call of the Malaysian government, guests are REQUIRED to scan the QR code of the MySejahtera application when entering the main lobby and visiting our facilities.

HAND SANITIZER

Hand sanitizer is available in the main lobby as well as in our facilities for guest use.

BAGGAGE HANDLING

To minimize direct contact with guests' luggage, guests are advised to bring their own luggage accompanied by our hotel staff. For guests who require assistance with more than 4 pieces of luggage, guests can request assistance from our hotel staff to lift the guest’s luggage after being sanitized.

 

ROOM CLEANING AND CHANGE OF BATH TOWELS

  • ADMISSION OF HOTEL EMPLOYEES TO THE GUEST ROOM IS LIMITED. Hotel employees are not allowed to enter the guest room after the room has been sanitized. Therefore, housekeeping and maintenance workers are only allowed to enter the guest room at the request of the guest only.

  • Room cleaning times and change of guest bath towels are based on guest request only from 2pm to 5pm daily.

  • Beach towel are provided inside the room according to room capacity.

  • Prayer Mat services for Muslim guests have been temporarily suspended. Guests are encouraged to use the prayer mat they brought with them.


LAUNDRY SERVICES

Laundry service is on a guest request only from 2pm to 5pm daily.

MAIN LOBBY

  • Seating is arranged at a distance of 1 meter with floor markers.

  • To control congestion and the practice of 1 -meter social distancing, the main lobby is closed to guests to rest from 8am to 6pm. daily.


KAYU MANIS RESTAURANT

  • Guest admission to Kayu Manis restaurant is limited.

  • Kayu Manis Restaurant adopts a one -way entry and exit system. Floor markers are provided for guest guidance.

  • Dining tables and seating are arranged at a distance of 1 meter with markers.

  • Guests will be assigned seating based on table capacity and number of guests according to the same household.

  • Guests MUST wear face masks and disposable gloves provided when taking food at the buffet station.

  • Children under the age of 7 are not allowed to take food without adult supervision.

  • Meals prepared at the buffet station are always closed to ensure food hygiene. Guests are reminded to always close again after use.


LAWANG CONVENIENCE STORE

Admission of guests to the Lawang convenience store is limited to maintain the practice of social distancing of 1 meter.

SNORKELING ACTIVITIES

Snorkel masks are sanitized after each use. However, for guests who choose not to share a snorkel mask, guests can purchase a snorkel mask at the Lawang convenience store.

OUR BRANDS
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ASEANIA RESORT & SPA
LANGKAWI ISLAND, KEDAH
Image by Riccardo Lapi
SARI PACIFICA RESORT & SPA
LANG TENGAH, TERENGGANU
Sari Pacifica Sibu.jpg
SARI PACIFICA RESORT & SPA
SIBU ISLAND, JOHOR
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ASEANIA RESORT & SPA
BESAR ISLAND, JOHOR
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Contact Us

Sales & Reservation Team

Travel Agent Contracting Request

+603-6201 1055

(Monday to Friday from 09.00 am to 06.00pm)

sales@saripacifica.travel

(Monday to Friday from 09.00 am to 06.00pm)

sales@saripacificaredang.com

rsvn@saripacificaredang.com

(Monday to Friday from 09.00 am to 06.00pm)

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+6012-580 1055

(Monday to Friday from 09.00 am to 06.00pm)

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CONTACT US
KUALA LUMPUR SALES & RESERVATION OFFICE (INQUIRY & RESERVATION)
Reservation Department Email: rsvn@saripacificaredang.com
Sales Department Email: sales@saripacificaredang.com
Tel: +603-6201 1055
CONNECT WITH US
SARI PACIFICA RESORT & SPA REDANG ISLAND TERENGGANU (IN-HOUSE GUEST ONLY)
Lot 87 & 88 Pantai Pasir Panjang, Redang Island, Terengganu, Malaysia
Tel: +609-630 7999 & +609-630 7000
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