Terms and Conditions
Please read the terms and conditions carefully as you will be bound by them
Right To Refuse Accommodation
Sari Pacifica Resort & Spa Redang Island reserves its absolute rights to refuse accommodation to any person(s) without any notice and may terminate the booking or stop any event immediately without being liable for any refund or compensation under the following circumstances (but not limited to) where:-
Such action is deemed necessary for reasons of safety or security; concern any unlawful activities, disturbance or which cause public nuisance which will affect the comfort of the other guests of the hotel.
Your conduct, status, age or physical condition or the physical condition of your luggage is deemed such as to, (i) may cause harm, discomfort or (ii) involve any hazard or risk to yourself or other persons or to our property.
You have committed misconduct on a previous stay and such conduct may be repeated.
The applicable rate or any charges or taxes payable have not been paid, the payment of your room rate is fraudulent (i.e. using a fraudulent credit card), the credit card by which you paid for the rate has been reported lost or stolen; the booking is counterfeit or fraudulently obtained.
The booking of our Hotel Room(s) has been done fraudulently or unlawfully or has been purchased from a party not authorized by us.
The booking has been altered by anyone other than us or our authorized agent or has been tampered with or defaced (in which case we reserve the rights to retain such booking documentation); and/or
You do not register as the person stated on the booking or the person checking in cannot prove that he is the person named as per the booking (we reserve the rights to retain such booking documentation in such circumstances).
Your contract is with Sari Pacifica Maxota Sdn. Bhd. Usage of this website is on condition that you accept without variation. The terms and conditions set out here in which Sari Pacifica Resort & Spa Redang Island may vary from time to time at its sole discretion with/without notice to you and you acknowledge that the usage of this website constitutes your agreement to all the terms and conditions in force for the time being as set out herein.
In the Terms & Conditions: "we" or "us" or "Hotel" means Sari Pacifica Resort & Spa Redang Island (including, where appropriate, our employees, agents, and suppliers and all relevant insurers); "you" or "guests" means any and all person(s) for whom a hotel room is booked.
The following terms and conditions create a legally binding agreement between you and Sari Pacifica Resort & Spa Redang Island.
Room booking and administration fee.
Booking confirmation number
A number will be issued to the guest who successfully completes their room booking process.
Any cancellations received after the cancellation due date specified in the confirmation email (including requests made within this period) are subject to a non-refundable cancellation fee. In the event of no-show for whatever reasons, Sari Pacifica Resort & Spa Redang Island is entitled to the full payment of the duration of the package.
Such changes are limited and not limited to guest name, booking date(s), room type and any other changes which will be determined by Sari Pacifica Resort & Spa Redang Island. For such changes, the guest needs to call Sari Pacifica Resort & Spa Redang Island’s Call Centre or e-mail us.
Double bed is 1 queen bed. Triple bed is 1 queen bed with sofa bed. Quad bed is 2 queen bed.
You place a definitive booking with payment.
Cafe/Restaurant situated at the respective Sari Pacifica Resort & Spa Redang Island.
When you cancel your booking with us.
03.00 pm onward.
09.00am and 11.00am.
Any email from guests send to and will receive reply within 3 working days.
A staying customer at Sari Pacifica Resort & Spa Redang Island.
Sari Pacifica Resort & Spa Redang Island.
Service tax and charges
6% service tax.
Rm10.00 Tourism Tax.
More than one (1) night.
Price charged for your room(s) or package.
A steady flow of new information without interruption occurring immediately.
Print out that we issue when your booking has been confirmed.
Comprises security guards, CCTV and key lock system.
Country Villa room
1 queen bed, 1 queen bed with sofa bed or 2 queen bed. Maximum occupancy is 4 adults or 2 adults with 2 children (below 12 years on the date of the booking).
Lagoon Villa room
1 queen bed, 1 queen bed with sofa bed or 2 queen bed. Maximum occupancy is 4 adults or 2 adults with 2 children (below 12 years on the date of the booking.
Seafront Villa room
1 queen bed or 1 queen bed with sofa bed. Maximum occupancy is 3 adults or 2 adults with 1 children (below 12 years on the date of the booking.
Sari Pacifica Resort & Spa Redang Island “Limited Service" Concept
All that is necessary and essential to ensure a good night's sleep.
Safe, clean and comfortable environment.
Clean en-suite bathroom with power shower.
All rooms come equipped with air conditioning.
Limited housekeeping services.
Friendly and helpful Sari Pacifica Resort & Spa Redang Island employees and staff.
All room reservations, enquiries, or cancellations please contact Hotel at
30% Payment from the total of your accommodation must be made at the time of booking, and the balance nights to be paid 14 days before arrival. All bookings will be charged to via a payment instrument made available by us from time to time i.e credit or debit card, online transfer or cash. For the walk-in guests, payment by valid credit card and/or cash. Please note that your booking is only valid if you receive a valid reference number sent to your email address by Sari Pacifica Resort & Spa Redang Island.
If you do not receive a Booking Confirmation number in 48 hours, please contact us at +603 6201 1055 or email firstname.lastname@example.org.
All bookings are subject to availability.
When you first book with us, you will be registered as a "guest" of Sari Pacifica Resort & Spa Redang Island and you will be required to provide details of a credit card or cash option which will form part of your registration. We will bill you, your name and all payments for bookings made by you and will be shown as debits to your payment account statement.
Once your booking has been completed, a reference number will be issued which you should print. You should present this reference number upon check-in at the Hotel, together with proof of your identity (NRIC/Passport) at the point of check-in. The person named in the booking must be the person that will actually be staying, failing which, Sari Pacifica Resort & Spa Redang Island reserves its absolute rights to cancel the room or it shall request the person named in the booking to be present during the check-in.
Your room will be held for your arrival until 1800 hours on the day of your scheduled check-in - after which the booking will be deemed cancelled, unless hotel is informed.
For multiple bookings, in the event the guest fails to check-in on time at the booking date, we may, with sole and absolute discretion, shall accommodate a new guest to the Hotel rooms for the remaining booking terms without any further notice given to the guests. Upon that, the previous booking will be deemed cancelled.
Upon check-in, you will be required to provide your credit card for verification/ or pay a security deposit for your stay. At the time of check-out from Sari Pacifica Resort & Spa Redang Island, your deposit of RM200.00 will be returned to you (minus (if any) any amount deducted for the above damage and/loss of Sari Pacifica Resort & Spa Redang Island property).
Sari Pacifica Resort & Spa Redang Island Rooms
Sari Pacifica Resort & Spa Redang Island's rooms vary between Country Villa, Lagoon Villa and/or Seafront Villa. During the booking process, should the type of room you require not available, then an alternative one will be displayed subject to the availability. At all material times during your booking process, please ensure that your booking reflects exactly as per your requirement i.e booking dates, room types, room rates, number of guest(s) etc in proper manner, failing which, we shall not be responsible and/or liable for your booking.
Daily cleaning takes place between 0900 hours to 1800 hours. If for any reason our housekeeping staff are unable to enter your room during the first attempt, then cleaning will only take place the following day.
Guest(s) are not allowed to bring in to the Sari Pacifica Resort & Spa Redang Island room as per the followings:
No pets, livestock.
Any non-prescribed drugs, flammable liquid, bio hazard, heavy machinery.
Any electronic/electrical appliances which may interfere or obstruct with the Hotel's computer network/systems.
Any pillows, bed sheets, duvets.
Any kitchen utensils for cooking purpose.
Any other items which may disrupt directly or indirectly our Hotel operation or interrupt other guests' stays in our Sari Pacifica Resort & Spa Redang Island.
Check-In and Out Time
Sari Pacifica Resort & Spa Redang Island operates on a strict arrival check-in and check-out policy.
Check-In Time : 03.00pm onwards
Check-Out Time : 09.00am and 11.00am
If check-out is beyond Check-out time, an additional for Late Check-out RM50 per Hour, Country Villa / RM60, Lagoon Villa and RM80, Seafront Villa will be imposed after 10:00 AM up to 01:00 PM. is subject to availability.
Latest time of arrival is 1800 hours on the booking date, failing which, your booking is deemed cancelled. We shall reserve our absolute rights to re-sell the room to our guest(s) without further notice to you.
No Show and Cancellation Policy
In the event of: NO-SHOW & SHORTEN STAY, full length of stay will be charged.
Full payment will be converted to cancellation fee if there is cancellation / amendment of the booking.
Any amendment or postponement of arrival date after full payment will not be entertained.
Promotion Terms and Conditions
The following Terms & Conditions apply to all promotions and offers offered by Sari Pacifica Resort & Spa Redang Island. In addition to these Terms & Conditions, please ensure that you familiarize yourself with the specific conditions applicable to any promotion offered to you.
Promotions are only valid for the period as specified in the coupon and it shall varies as per the respective Hotel.
Coupons are only valid at the respective Hotel, as specified in the coupons.
Irregularities between the date, room number and the issuer will invalidate any coupons.
Sari Pacifica Resort & Spa Redang Island or its promotional partners shall reserve their absolute rights to hold on the coupon without any reason or/and may cancel the coupon without notice immediately without being liable for any refund or compensation under the following circumstances (but not limited to) where:-
The payment for this coupon is fraudulent (i.e. using a fraudulent credit card), the credit card by which you paid for this coupon has been reported lost or stolen; the booking is counterfeit or fraudulently obtained;
The booking of our Hotel Room(s) has been done fraudulently or unlawfully or has been purchased from a party not authorized by us;
The coupon has been altered by anyone other than us or our promotional partners or has been tampered with or defaced (in which case we reserve the rights to retain such coupon).
Promotion items and prices are subject to changes without notices.
At the end of your stay period, if you do not wish to use the coupons, it is deemed cancelled.
Any request for the coupons to be used at future stay periods will not be entertained by Sari Pacifica Resort & Spa Redang Island.
No cash-ins i.e. exchange of cash by Sari Pacifica Resort & Spa Redang Island or its promotional partners will be allowed under any circumstances, nor will any promotional offers be honoured or be entertained by Sari Pacifica Resort & Spa Redang Island.
Sari Pacifica Resort & Spa Redang Island and its promotional partners will be the sole judge in respect of honouring any promotional offer. Sari Pacifica Resort & Spa Redang Island and its promotional partners reserve the right, exercisable in its sole discretion, to discontinue or cancel any promotional offer at any time for any reason whatsoever and without any prior notice. Any person who in the sole opinion of Sari Pacifica Resort & Spa Redang Island and its promotional partners deviates from a promotion's rules or from the Sari Pacifica Resort & Spa Redang Island's Terms & Conditions may be disqualified without notice and without liability on the part of Sari Pacifica Resort & Spa Redang Island and its promotional partners.
Sari Pacifica Resort & Spa Redang Island and its promotional partners, its proprietors and agencies and their families are not eligible to enter any promotion offered by Sari Pacifica Resort & Spa Redang Island.
Each promotional rule shall be severable from each of the other rules, and if any rule is found to be void, invalid, or unenforceable for any reason, the remaining rules shall remain in full force and effect.
Room Key Card
All key cards must be returned to the Reception Desk upon check out. We will forfeit your RM50.00 deposit (as a penalty) upon check-out if your room key card is not returned or if it is damaged.
Sari Pacifica Resort & Spa Redang Island reserves its absolute rights to commence any legal action or proceedings against the guests in relation to any damages incurred to the rooms or to the property while in the premise. Sari Pacifica Resort & Spa Redang Island also reserve it's absolute rights to charge the credit card of the said damages incurred to the rooms or to the property without any notifications and if such costs of damages are unable to recover fully from the credit card, Sari Pacifica Resort & Spa Redang Island shall commence a legal proceedings against the guests without prior notice.
Limitation On Liability and Law
We are only responsible for your booking reservation and guarantee the same at the Sari Pacifica Resort & Spa Redang Island on your date of arrival as per the reservation made by you.
We only warrant that the room, as described on our Site, will be available to you.
We are not in a position to guarantee your safety against accidents, death, acts of God, flood, riot, theft, or even acts of negligence. All activities have inherent risks to health and safety and Sari Pacifica Resort & Spa Redang Island will not be responsible for any eventualities related to services booked through this site.
Whilst we make every effort to ensure that the material contained on the Sari Pacifica Resort & Spa Redang Island website is accurate, and all material published is in good faith, Sari Pacifica Resort & Spa Redang Island does not warrant or represent its accuracy and disclaims to the maximum extent permitted by law all warranties expressed or implied by statute, custom or usage relating to the information contained in the website. Sari Pacifica Resort & Spa Redang Island will not be liable for any direct, indirect, consequential losses or damage arising out of the use of this site or any errors, inaccuracies or omissions in materials provided.
We reserve the rights to retain your credit card details and your consent to us debiting such amounts for which you are responsible for as a result of and in the event any damages caused to the Sari Pacifica Resort & Spa Redang Island room by you or your guest(s) during the stay. These amounts may be debited from your card without prior notification.
We will not be held responsible for any loss or damage of property left in or damaged as a result of being in your Sari Pacifica Resort & Spa Redang Island room during your stay. We have no responsibility for any property left behind/damaged as a result of your stay.
The various linked sites on our Sari Pacifica Resort & Spa Redang Island site allows for further link-up and interaction between you and the said sites for promotions and other interactive mediums. The inclusion of all website links on our Sari Pacifica Resort & Spa Redang Island site does not imply endorsement by Sari Pacifica Resort & Spa Redang Island of such linked sites, or any association with its operations. Sari Pacifica Resort & Spa Redang Island is not to be held responsible to either the said sites or you assessing the said linked websites, and is further not responsible for the content of the said linked sites, and does not make any representations regarding the content or accuracy of materials on the said site.
You are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injuries and money/valuable belongings.
The laws of Malaysia shall apply to the Sari Pacifica Resort & Spa Redang Island website and the Terms & Conditions therein and court proceedings relating thereto may only be commenced in Malaysia.
Statutory Requirements. The hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety. These requirements must be strictly observed by you, your guests and/or representatives at all times throughout your stay at the Hotel.
We will retain all personal information which you provide during booking. We may need to pass this information to other parties such as our licensees and it may also be required to be provided to security and/or credit checking companies, credit and debit card companies, government and enforcement agencies and public authorities if so required, or as required by law. This may involve sending your personal information between different countries.
You consent to the disclosure of your personal information to us. We shall be entitled to disclose and you irrevocably consent to our disclosure of any information pertaining to you to such extent as we may at our sole and absolute discretion deem fit to any security and/or credit checking companies, credit and debit card companies, regulatory bodies, government and enforcement agencies and public authorities if so required, or as required by law; our franchisees, our branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party whomsoever as we may, at our sole and absolute discretion, deem fit.
Any disclosure by us of the information referred to in this provision will not render us liable to you for any claim, loss, damage (including direct or indirect damages or loss of profits or savings) or liability howsoever arising whether in contract, negligence, or any other basis arising from or in relation to:
The release or disclosure of the information by us; and/or
The information being incorrect, erroneous or misstated; and/or reliance on the information, whether caused by us or other third party's omission, misstatement, negligence or default or by technical, hardware or software failures of any kind, interruption, error, omission, viruses, delay in updating or notifying any changes in the information or otherwise howsoever."
The material on the website is the property of Sari Pacifica Resort & Spa Redang Island. You may download or use the material on the website for your own non-commercial and private use. Otherwise, the material may not be reproduced, published, distributed, amended, downloaded or otherwise used unless you have obtained Hotel Malaysia's prior permission in writing.
All trademarks, marks, materials used on the Sari Pacifica Resort & Spa Redang Island's website directly linked and associated to the Sari Pacifica Resort & Spa Redang Island are owned by the Sari Pacifica Maxota Sdn. Bhd.
Sari Pacifica Resort & Spa Redang Island reserves the rights to cancel, amend or vary at any time the arrangements featured on the Sari Pacifica Resort & Spa Redang Island site without prior notice.
Conflict between English text and other language text - if there is any conflict or discrepancy between the English text of terms and conditions of this Agreement and any translation thereof, the English text shall prevail.