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FREQUENTLY ASKED QUESTIONS

Where is Sari Pacifica Resort & Spa Redang Island located?

We are located at Lot 87 & 88 Pantai Pasir Panjang Pulau Redang, Terengganu, Malaysia.



How to get there?

There are a few ways to go to Redang Island. Take a domestic flight from Kuala Lumpur to Kuala Terengganu. Kuala Lumpur is the federal capital of Malaysia, and it is the main hub for international flights coming into the country. Kuala Terengganu is the capital of Terengganu – a province in peninsular Malaysia. KT, as the locals call it, is the major jumping point for accessing Redang Island. Both AirAsia and Malindo Air have daily flights from Kuala Lumpur’s KLIA2 terminal to Kuala Terengganu. Commercial Flight

  • From Kuala Lumpur International Airport (KLIA) to Kuala Terengganu via Malaysia Airlines
  • From Kuala Lumpur International Airport 2 (KLIA2) to Kuala Terengganu via AirAsia
  • From Sultan Abdul Aziz Shah Airport (Subang Airport) to Kuala Terengganu via Firefly & Malindo Air
  • From Singapore: Currently, there are no direct flights from Singapore to Kuala Terengganu. All flights from Singapore transit through Kuala Lumpur. The entire journey from Changi Airport, Singapore to Kuala Terengganu Airport will take approximately 3 hours and 20 minutes.
Self-Drive For those self-driving set your GPS for Merang Waterfront jetty or Shahbandar jetty. From there parking is available, if needed. The Sari Pacifica Resort & Spa can provide a sea transfer, or if you prefer, take the public ferry to Redang jetty. Public Speed Boat departing from Merang Waterfront Jetty We provide daily speed boat transfers from Merang Waterfront Jetty to Redang Island. Journey will take you approximately 30-40 minutes. One Way Speed Boat Transfer to/fro Merang Waterfont Jetty/Redang Island is RM55 Per Adult / Senior Citizen and RM35 Per Child (5-11). Kindly contact our reservation team at rsvn@saripacificaredang.com for arrangement. Important Note: All guest will have to pay jetty fees of MYR5.00 per person imposed by Malaysian government at Merang Waterfront Jetty upon arrival. Public Ferry departing from Shahbandar Jetty We provide daily ferry transfers from Shahbandar Jetty to Redang Island. Journey will take you approximately 1 hour 45 minutes. One Way Ferry Transfer to/fro Shahbandar Jetty/Redang Island is RM55 Per Adult / Senior Citizen and RM35 Per Child (5-11). Kindly contact our reservation team at rsvn@saripacificaredang.com for arrangement. Marine Park Conservation Fee
In conjunction of our government’s efforts to conserve marine life, a fee has been imposed which will be used towards management and maintenance of the marine parks in order to provide facilities and convenience to visitors. Rates: Malaysian Adult: MYR 5.00 Child: MYR 2.00 Non-Malaysian Adult: MYR 30.00 Child: MYR 15.00



What is the maximum number of guests in a room?

The maximum number of guests in a room is 4 persons. No additional bed is allow for quad room.



What is the bed configuration in our resort?

Our resort only uses permanent a queen bed. There have no Twin bed (2 Single bed) configuration in our resort. Please refer to below bedding configuration for your reference: Queen size bed: 160 x 200 cm Country Villa: Single / Double / Triple / Quad Single: 1 Queen bed (1 Adult) Double: 1 Queen bed (2 Adult and 1 Infant) Triple: 1 Queen bed with 1 Extra Bed or Sofa Bed (3 Adults OR 2 Adults and 1 Child OR 2 Adults and 1 Child with 1 Infant) Quad: 2 Queen bed (4 Adults OR 2 Adults and 2 Child) Lagoon Villa: Single / Double / Triple / Quad Single: 1 Queen bed (1 Adult) Double: 1 Queen bed (2 Adult and 1 Infant) Triple: 1 Queen bed with 1 Extra Bed or Sofa Bed (3 Adults OR 2 Adults and 1 Child OR 2 Adults and 1 Child with 1 Infant) Quad: 2 Queen bed (4 Adults OR 2 Adults and 2 Child) Seafront Villa: Single / Double / Triple Single: 1 Queen bed (1 Adult) Double: 1 Queen bed (2 Adult and 1 Infant) Triple: 1 Queen bed with 1 Extra Bed or Sofa Bed (3 Adults OR 2 Adults and 1 Child OR 2 Adults and 1 Child with 1 Infant)



Is there a baby cot in our resort?

Yes, we do have a complimentary baby cot for each room by requesting from our reservation team or front desk. Baby cot are subject on availability only. Additional baby cot is RM50 per room per night.



We are not going to Marine Park Centre, why must we pay the fee?

The Pulau (P) Redang Archipelago consists of the 9 islands of P. Redang, P. Pinang, P. Ling, P. Ekor Tebu, P. Kerengga Besar, P.Kerengga Kecil, P. Paku Besar, P. Paku Kecil and P. Lima 45 km off the Terengganu coast. The marine waters surrounding these islands up to 2 nautical miles from the low water mark of the shore have been designated as Pulau Redang Marine Parks Malaysia. Prior to the establishment of the marine parks the same waters were designated as Prohibited Fisheries Waters. The P Redang Marine Park, administered by the Department of Marine Park Malaysia provides special protection and management for marine areas of national significance. The overall goal will be to protect, conserve and manage in perpetuity marine environments of significance and to encourage the public understanding, appreciation and enjoyment of Malaysia’s natural marine heritage by present and future generations of Malaysians.



What need to do when arrive at Redang Island Jetty?

Guest are required to inform their arrival at Redang Island Jetty by phone call to 09-6307999. Our resort representative will arrange a transfer by Tractor Wagon OR Van accordingly.



How many room types are there?

We only have 3 types of room. Please refer below for your reference: Country Villa It is our lowest room category. Located further away from lobby area, restaurant, swimming pool, pool bar, beach area, recreational and dive centre. Lagoon Villa Our second room category. Located nearby lobby area, restaurant, swimming pool, pool bar, beach area, recreational and dive centre. Seafront Villa The highest room category in our resort. It is the only sea view villa in Pantai Pasir Panjang (Long Beach).



Is there any car park at the jetty?

There have a public car parking provided at Merang Waterfont Jetty and Shahbandar Jetty. Parking charge is priced at RM10 per day.



What is the price of a security deposit at check-in?

A minimum of RM200.00 will be collected as a refundable security deposit upon check in and can be paid through cash or credit card only.



How far Kuala Terengganu Airport (Sultan Mahmud Airport) to Merang Waterfont Jetty and Shahbandar Jetty?

You can easily travel from Kuala Terengganu Airport (Sultan Mahmud Airport) to Merang Waterfront Jetty and Shahbandar Jetty. It can be reached within 40 minutes by road to Merang Waterfront Jetty and 20 minutes to Shahbandar Jetty.



Do we provide airport transfer services?

Yes, we do provide the airprot transfer services to/fro Kuala Terengganu Airport (Sultan Mahmud Aiport) from Merang Waterfonrt Jetty or Shahbandar Jetty. One Way Airport transfer is RM25 per person. Kindly contact our reservation team at rsvn@saripacificaredang.com for arrangement.



How do I make a reservation?

You can send your booking via email at rsvn@saripacificaredang.com OR call us at +6(03)-6211 1055.



What are the facilities available at the resort?

Kayu Manis Restaurant, Marrakesh Pool Bar, Lawang Snack Bar and Convenient Shop, Swimming Pool, Recreational and Dive Centre.



What is the Payment Method offered?

Booking will only be confirmed upon received the full payment through cash, credit card, bank transfer or telegraphic transfer.



Who is eligible for Tourism Tax?

MALAYSIA TOURISM TAX Effective 1 September 2017, foreign tourist staying at paid accommodation in Malaysia are subject to pay a Tourism Tax of RM10 per room per night. Malaysian or Permanent Residents with MyPR cards only are exempted.



Is there any Muslim Prayet Mat inside the room?

Guest can request a prayer mat at Front Desk.